Orders & Payments
What payment methods do you accept?
We accept the following payment methods:
- iDEAL
- Klarna
- PayPal
- Credit Card
- Apple Pay
All payments are processed securely.
Can I change or cancel my order after placing it?
Once an order has been placed, it cannot be changed or cancelled.
Please review your order carefully before completing your purchase.
Do you offer pre-orders?
At this time, all available items are ready to ship unless otherwise stated on the product page.
Shipping & Delivery
How long does it take to process my order?
All orders are processed and shipped within 48 hours after payment confirmation, excluding weekends and public holidays.
How long does delivery take?
Delivery times depend on your location and selected shipping method.
The Netherlands
- Standard Delivery (PostNL): 5–8 business days
- Quick Delivery (PostNL Express): 1–2 business days
International
- DHL Standard: 7–25 business days
- DHL Express: 2–7 business days
Please note that delivery times are estimates and may vary.
Do you ship internationally?
Yes, we ship worldwide using DHL.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has been shipped.
DHL shipments include full tracking. PostNL Express includes tracking.
Are customs duties and taxes included?
No. International orders may be subject to customs duties, VAT, or import fees.
These charges are not included and are the responsibility of the customer.
Returns & Exchanges
Do you offer refunds?
No, we do not offer refunds.
Can I exchange my item?
Yes, exchanges are accepted under the following conditions:
- Exchange requests must be made within 7 days of delivery
- Items must be unworn, unwashed, and in original condition
- Return shipping costs are the responsibility of the customer
- Exchanges are subject to availability
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will review the issue and provide a suitable solution.
Sizing & Fit
How do I choose the right size?
Please refer to the Size Guide on our website for detailed sizing information.
Each product page also includes model information, fit details, and garment length.
What does “one size” mean?
Our one-size styles are designed to fit:
- EU sizes 34–42
- UK sizes 6–14
They offer a relaxed, elegant fit rather than a tight silhouette.
Do you offer fitted sizes?
Yes, selected styles are available in S, M, and L.
If a garment is fitted, this will be clearly stated on the product page.
How long are the dresses?
- Long dresses: 62 inches
- Short dresses: 38 inches
Length is measured from shoulder to hem.
Product Information
Are your dresses handmade?
Our garments are produced in limited quantities with careful attention to detail.
Minor variations in pattern placement or finish may occur and are part of the design.
Will sold-out items be restocked?
Some styles may be restocked, but availability is not guaranteed due to limited production runs.
How should I care for my dress?
Care instructions are provided on the product page.
We recommend following these instructions to maintain the quality of your piece.
Care Instructions
To preserve the quality, shape, and finish of your ZIKORA garment, please follow the care instructions below:
- Hand wash only in cold water
- Do not wash above 30°C
- Do not bleach
- Do not tumble dry
- Do not wring or twist
- Lay flat or hang to dry
- Cool iron only, if needed
- Dry clean recommended for best results
Due to the delicate nature of the fabrics, we strongly advise professional dry cleaning to maintain the garment’s structure and longevity.
Contact & Support
How can I contact you?
Email us on: Hello@zikoraluxe.com
Please use the Contact page on our website for all inquiries.
We aim to respond as quickly as possible during business hours.
Final Note
If you are unsure about sizing, fit, or delivery, we strongly recommend reaching out before placing your order. We are happy to assist.