Privacy Policy

PRIVACY POLICY

Last updated: 12-12-2025

This Privacy Policy explains how Zikora collects, uses, and protects your personal information when you visit our website or make a purchase.
We are committed to providing a safe, secure, and transparent shopping experience.

Information We Collect

We collect the following types of information:

Personal Information

Provided directly by you when placing an order or creating an account, including:

• Name
• Email address
• Billing & shipping address
• Phone number
• Payment details (processed securely through third-party payment providers)

Order & Transaction Information

Details about products purchased, order totals, and delivery information.

Technical & Usage Data

Automatically collected when you browse our site, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking technologies

This helps us improve site performance, personalize your experience, and ensure security.

How We Use Your Information

We use your information to:

• Process and ship your order
• Provide order updates and customer support
• Manage returns and exchanges
• Improve website performance and user experience
• Prevent fraud and maintain security
• Comply with legal obligations

We do not sell or rent your personal information.

Payment Information

Payments are processed securely through third-party providers such as iDEAL, Klarna, Apple Pay, and Credit Card processors.
We do not store or have access to your full payment card details.

Cookies & Tracking Technologies

Cookies help us:

• Remember your preferences
• Deliver a faster, more personalized browsing experience
• Analyze site traffic and performance

You may disable cookies in your browser settings, but some website functions may not work correctly.

Sharing Your Information

We only share your information with trusted third parties who help us operate our business, including:

• Shipping partners (PostNL, DHL)
• Payment processors
• Website hosting & analytics providers

These partners are required to protect your information and use it only for the services they provide.

We do not share your information for marketing by other companies.

Data Storage & Security

We store your information securely and take appropriate measures to prevent unauthorized access, loss, or misuse.
Your personal data is retained only as long as necessary for:

• Legal requirements
• Accounting
• Order fulfilment and customer service

Your Rights (GDPR Compliance)

As a resident of the EU or UK, you have the right to:

• Access the personal data we hold about you
• Request correction or updates
• Request deletion of your data
• Restrict or object to processing
• Request a copy of your data (data portability)
• Withdraw consent for marketing at any time

To exercise your rights, contact us at: hello@zikoraluxe.com

 Email Marketing

With your permission, we may send newsletters or updates regarding new releases or promotions.
You can unsubscribe at any time using the link in our emails.

Children’s Privacy

Our website is not intended for individuals under 16 years old.
We do not knowingly collect personal information from children.

 Changes to This Policy

We may update this Privacy Policy when necessary.
Any changes will be posted on this page with an updated date.

 Contact Us

For privacy-related questions or data requests, please contact us at:

hello@zikoraluxe.com